Refund policy
At Elmira, we are committed to ensuring your satisfaction with our products. If you’re not fully satisfied with your purchase, we’re here to help with our return and refund process.
Eligibility for Returns
- To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when received.
- Returns must be initiated within 15 days of receiving your order. Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
- Custom or personalized items, clearance items, and gift cards are not eligible for return.
Return Process
- Initiate a Return: Contact our support team at elmira.contact@gmail.com or call +91 99255 30110 to initiate the return. Please include your order number, product details, and reason for the return.
- Return Approval: Once your return request is approved, we will provide instructions on where to send your item. Please do not send back items without approval, as this may cause delays.
- Shipping Your Return: Customers are responsible for the shipping costs of returning the item. We recommend using a trackable shipping method to ensure successful delivery.
Refunds
- Upon receiving and inspecting your returned item, we will notify you about the status of your refund. If approved, a refund will be processed within 7-10 business days via the original payment method.
- For late or missing refunds, please contact our support team at elmira.contact@gmail.com.
Exchanges
- We replace items only if they are defective or damaged. If you need an exchange, please contact us at elmira.contact@gmail.com with details.
Damaged or Defective Items
- If your item arrived damaged or defective, contact us immediately with a description and photo of the issue. We’ll work with you to resolve the problem.
Note: Sale items are non-refundable.
For any questions regarding our Return and Refund Policy, please contact elmira.contact@gmail.com or call +91 99255 30110.